SEBI Registration No: INA000010779

Ample Investment Advisor (“the Company”), a SEBI (Securities and Exchange Board of India) registered investment advisor under SEBI Registration No. INA000010779, is committed to maintaining transparency, fairness, and client satisfaction in all its services. Our refund policy adheres to SEBI regulations, ensuring compliance with the legal framework governing investment advisors. This policy governs the process, conditions, and terms under which refunds may be issued to clients for advisory services provided by Ample Investment Advisor.

By engaging in any services offered by Ample Investment Advisor, clients acknowledge that they have read, understood, and agree to the refund policy outlined below. We encourage clients to thoroughly review this policy before subscribing to any of our services.

1. Scope of the Refund Policy
The refund policy applies to all clients who subscribe to the investment advisory services of Ample Investment Advisor. The services include, but are not limited to:

Equity advisory services
Derivatives market advice
Intraday trading tips and stock recommendations
Fundamental and technical analysis reports
Portfolio advisory services
Option and index trading recommendations (Nifty, Bank Nifty, FinNifty, etc.)
This policy details the conditions under which a refund may be requested, the process for submitting a refund request, and any exceptions or limitations to refunds.

2. General Conditions for Refunds
Ample Investment Advisor offers a transparent refund policy to ensure clients have clarity on the conditions under which they may be eligible for a refund. Refunds may be requested by clients under the following general conditions:

Service Not Delivered: If the client has subscribed to a service but has not received any form of advisory service within the promised timeframe, they may be eligible for a refund. The non-delivery of service refers to the complete absence of communication or investment advice within the agreed period.

Service Delivery Not in Compliance with Agreement: If the services provided by Ample Investment Advisor are significantly different from what was initially agreed upon in the advisory agreement or subscription package, the client may request a refund. This includes scenarios where the scope of services does not meet the expectations outlined in the service agreement.

Technical or Operational Errors: If a client experiences a technical or operational issue that prevents them from accessing the advisory services (such as a website malfunction, server errors, or failure in the delivery of emails or messages), they may request a refund. The issue must be reported within a reasonable time for the request to be considered.

Double Payment or Billing Errors: If the client is accidentally charged twice for the same service or experiences an error in the billing process, they may request a refund for the excess amount charged.

Termination of Services by the Company: In the event that Ample Investment Advisor terminates services to a client for reasons unrelated to client misconduct, the client may be eligible for a prorated refund for the unused portion of the services that were paid for in advance.

3. Situations Where Refunds May Not Be Applicable
There are several circumstances in which Ample Investment Advisor may not provide a refund. These include:

Satisfaction with Market Outcomes: Ample Investment Advisor provides investment recommendations and advice based on data-driven research. However, stock market investments carry inherent risks, and outcomes are influenced by various factors beyond our control. Therefore, refunds are not granted based on dissatisfaction with market outcomes, financial losses, or failure to achieve anticipated returns on investments. It is important for clients to understand that the stock market is subject to volatility and uncertainty.

Change of Mind: Refunds will not be provided if a client changes their mind after subscribing to a service or purchasing an advisory package. Clients are responsible for evaluating the services offered and making informed decisions before purchasing.

Partial Service Use: If a client has already started receiving advisory services or has used a significant portion of the services, refunds may not be applicable for the portion of the services that have already been utilized.

Violation of Terms of Service: If a client is found to have violated the terms and conditions of the advisory agreement, including but not limited to misuse of services or unethical behavior, Ample Investment Advisor reserves the right to terminate services without issuing a refund.

Subscription Expiry: Refunds will not be provided for services that have already been delivered in full, or for subscription periods that have expired without any claim made during the term of the subscription.

4. Refund Request Process
Clients seeking a refund must follow the outlined process to ensure their request is addressed promptly and accurately:

Submission of Refund Request: The client must submit a refund request in writing via email or through the contact form available on the Ample Investment Advisor website. The refund request should include details such as:

Client’s full name
Subscription details (package, date of purchase, amount paid)
Reason for the refund request (specific issues or errors)
Proof of double payment or billing error, if applicable
Review of Request: Upon receiving the refund request, Ample Investment Advisor will review the details provided by the client. The review process may include an assessment of the services delivered, communication records, and any technical issues reported.

Timeline for Response: Ample Investment Advisor will acknowledge receipt of the refund request within 5 working days and will provide a resolution within 15 working days. In cases where the review process requires additional time, the client will be informed accordingly.

Approval or Denial: After reviewing the request, Ample Investment Advisor will either approve or deny the refund. If the refund is approved, the client will be notified, and the refund will be processed as per the timelines outlined in this policy. If the refund is denied, the client will be provided with a detailed explanation of the reason for the denial.

Refund Method: Refunds will be processed using the original method of payment used by the client. For example, if the payment was made through a credit card, the refund will be credited to the same credit card. In some cases, alternative methods of refund may be discussed with the client.

5. Refund Processing Timeline
Ample Investment Advisor is committed to processing approved refunds in a timely manner. Once a refund is approved, the processing timelines are as follows:

Credit Card/Debit Card Payments: Refunds will be processed within 7-10 business days.
Bank Transfer Payments: Refunds will be processed within 10-15 business days.
Digital Wallets or UPI Payments: Refunds will be processed within 5-7 business days.
The client will receive an email notification once the refund has been processed, along with the transaction reference number.

6. Prorated Refunds
In certain situations, such as the early termination of services by the Company or partial use of the service by the client, Ample Investment Advisor may issue a prorated refund. Prorated refunds are calculated based on the duration of the service already provided and the remaining period of the subscription or service agreement.

For example, if a client subscribes to a 12-month advisory package and terminates the agreement after 6 months, they may be eligible for a refund equivalent to the unused 6-month period, provided the client qualifies under the general refund conditions.

7. Dispute Resolution
In cases where there is a disagreement between the client and Ample Investment Advisor regarding the eligibility for a refund, the client may escalate the matter for dispute resolution. Disputes may be addressed through the following channels:

Internal Grievance Redressal Mechanism: Clients are encouraged to first raise their concerns with Ample Investment Advisor’s customer support team or compliance officer. The Company will make every effort to resolve the issue within 30 days of receiving the dispute.

Escalation to SEBI: If the dispute remains unresolved after following the internal grievance redressal process, clients have the right to escalate the matter to SEBI for further resolution. SEBI’s grievance redressal system, SCORES (SEBI Complaints Redress System), allows clients to lodge complaints against SEBI-registered investment advisors.

8. Client Responsibilities
To ensure the smooth execution of the refund process, clients are expected to:

Provide accurate and complete information when submitting a refund request.
Communicate any issues or discrepancies in a timely manner, preferably within the subscription period.
Follow the terms and conditions outlined in the advisory agreement to avoid the denial of refunds based on violations of service terms.
 

9. Changes to Refund Policy
Ample Investment Advisor reserves the right to update or modify this refund policy at any time, in line with SEBI’s regulatory framework or internal policy adjustments. Clients will be notified of any significant changes to the refund policy through written communication or updates on the Company’s website.

It is the client’s responsibility to review the refund policy periodically to stay informed of any changes. Continued use of our services following changes to the refund policy constitutes acceptance of the revised terms.